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Imaginerium Competition 


Please read these terms and conditions carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate.

The terms and conditions set out below apply to all participants submitting entries for the Imaginerium Launch Competition. Please refer to the below Facebook and Instagram pages for the current Terms and Conditions for the below stated Competitions: and 


Imaginerium Launch Competition (“the Promotion”) conducted by Ledaine Trading, 8 Rydall Vale Crescent, Douglas Saunders Drive La Lucia, Umhlanga, 4051, South Africa, Tel: 031 201 7365 (“the Promoter”).


2.1 The Promotion will run from 2 February 2022 to the 25 March 2022 (“the Promotion Period”). No entries received after midnight on 25 March 2022 will be accepted.

2.2 The duration of the Promotion may be extended or curtailed at the discretion of the Promoter.


3.1 All Participants must:

  • Be a natural person and be 18 (eighteen) years of age at the date of the entry.
  • Be a citizen of the Republic of South Africa.
  • Be in possession of a valid South African Identity Document.

3.2 Participation in these competition excludes directors, members, partners, promotional and advertising agents, merchandisers, employees or consultants of the Promoter, their Agencies, organisers and participating stores, of the Competition and the spouse, life partner, parent, child, brother, sister, business partner or associate of any of the said persons.


4.1 Only one entry will be accepted per person. Multiple Entries from the same person will be disqualified. 

4.2 There is no entry fee and no purchase necessary to enter this competition. 

4.3 How to enter: Entrants will be directed to a competition landing page where they will input their details and submit their form by clicking submit. 

4.4 By submitting their details, entrants will be automatically entered into the competition which includes: 

4.4.1 Participants stand a chance to win a voucher to the value of R10 000 to spend on Imaginerium home décor products and/ or services. The prize will be in the form of a voucher to be used online against a purchase on the Imaginerium Website ( ) This is NOT a cash prize. No Cash or alternatives will be offered.This voucher is not valid on any purchases for Custom Made Shutters and outdoor Roller blinds. This voucher is valid for 3 months from the date of issue. 


4.4.2 A guaranteed instant prize which will be ONE of the below and is redeemable on the Imaginerium site when making a purchase and is valid until 21 days from issue. *DISCLAIMER: The code is not valid against Shutters and outdoor blinds. 

  • Prize 1:R150 coupon: Minimum spend R300
  • Prize 2: R250 coupon Minimum spend R500
  • Prize 3:20% off coupon: No minimum spend 
  • Prize 4: 25% off coupon: No minimum spend
  • Prize 5: 35% off coupon : No Minimum spend 

4.5 By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions. 

4.6 Prizes are not transferable or exchangeable and if not taken up for any reason, may be forfeited or be the subject of a separate draw or be allocated at the Promoter’s discretion to another winner.

4.7 Promotional images are merely a representation of the prize and the actual prize may vary. The promoter reserves the right to substitute any of the prizes for a different brand of similar value. The winner will be responsible for any costs resulting from accepting this prize.


5.1 Instant Prizes

  • One prize will be received via direct email as per the email provided, immediately on sign up. Each entrant will receive one instant prize redeemable on the Imaginerium website by use of a code provided by the promoter. The code is valid for 21 days from issue. It is the responsibility of the entrant to acknowledge receipt of the prize. No exceptions will be made by the promoter should the entrant not be available to redeem or respond as confirmation and the prize will be forfieted. *DISCLAIMER: the code is not valid against Shutters and outdoor blinds. 

5.2 Launch Competition / Grand Draw Prize

  • Winner will be notified via direct messenger on social media and directly emailed as per details provided when signing up, within 7 days of the selection date. Winner will be required to respond to the promoter upon confirmation that they qualify as a winner within 48 hours of request via e-mail. 
  • Winner will then be contacted via telephone call and/or email requesting their Identity Document and any other qualifying documentation. Should the winner be unable to provide any of the required documentation upon request, they will be disqualified.
  • The prize will be emailed to the winner within 2 weeks from receiving all the requested documentation. Upon receiving the prize, any further costs will pass to the winner (this includes but is not limited to insurance of the prize, maintenance, delivery, installation or replacement). 
  • The promoter is not responsible for any undelivered prizes due to any incorrect details being provided by the winner. The promoter will not be responsible for any lost, stolen or damaged prizes once the prize has been signed for. 
  • Upon confirmation, winners will be required to sign an Acknowledgement of Receipt which is to be returned to the Promoter within 48 hours. 
  • The Promoter reserves the right to carry out reasonable due diligence to confirm eligibility and help ensure that the use of any such person in advertising or publicity for the Promotion will not bring the Promoter or any of the Promoter’s brands into public disrepute, contempt, scandal or ridicule or reflect unfavourably on the Promotion as determined by the Promoter in its sole discretion. The Promoter reserves the right to withdraw the prize and/or disqualify any participant/winner that may bring the Promoter brands into disrepute.
  • The Promoters may refuse to award the prize to a participant if there is suspicion of any irregularities or fraudulent activities.


6.1 To the extent permitted by the Consumer Protection Act and any other applicable law:

  • The participant and/or winner(s) hereby indemnifies the Promoter, its associated companies (directors, officers and employees) and agents against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Promotion.
  • The Promoter excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).

6.2 The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, age and place of residence) and to reject any participant who has not complied with these Terms and Conditions. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

6.3 Neither Promoter nor its agents or distributors will have any liability in relation to this promotion.


7.1 Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third-party service providers running the promotion in conjunction with the Promoter. By entering this competition, participants authorise the Promoter to collect, store and use (not share) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication.

7.2 By entering this competition, the participant consents that the Promoter may use names and images taken of the winners/participants for publicity purposes, without any further remuneration being payable to the winner. All promotional material will become the sole property of the Promoter. However, the participant/winner has the right to decline to participate in any promotional activity or to object to these images being used by written notification to the Promoter. The written notification is to reach the Promoter by no later than the stipulated draw date.


8.1 The Promoter reserves the right to amend, modify, change, postpone, suspend or cancel this Competition and any prizes, or any aspect thereof, without notice at any time, for any reason that the Promoter reasonably deems necessary.

8.2 The onus rests on the participants to check the Facebook and Instagram pages for updates to the Terms and Conditions.

8.3 No liability shall lie on the Promoter in favour of any participant, winner (s) and/or a third party arising from such cancellation, suspension or termination. Therefore, the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

8.4 The Promoter’s decision is final, and no correspondence will be entered into.

8.5 Competition queries may be directed to

8.6 This promotion is in no way sponsored, endorsed or administered by or associated with Facebook and Instagram.

8.7 Please note that in addition to these Competition Terms and Conditions, the terms and conditions and rules applicable to Facebook and Instagram apply to this promotion.

8.8 In part or all of any clause of these Terms and Conditions is illegal, invalid or enforceable:

  • It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;
  • It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

Online Returns and Refund Policy

It is our goal to make sure you are happy with your purchase, and we will only be too glad to review and offer alternatives.

To request a refund, please contact our customer service team within 14 days so we can review and assist you as soon as possible. It is recommended you do not return the goods until you have received an email confirmation for your refund, which will contain return instructions. The approved refund confirmation e-mail will include instructions on how to return the product to our warehouse. Returns must be in the original packaging and in the same condition as they were shipped from Imaginerium.

Refunds will only be made to the person/card or bank account provided by the customer who originally placed the order. No refunds will be made to third parties under any circumstances. Banks are responsible for processing refunds. As such, refund processing could take up to 5 business days after approval.

Even though it is rarely charged, we do reserve the right to charge 10% administration fees for returned orders should the returns process incur significant administrative expenses.

To initiate a return please contact our national customer service department on 087 133 1062, whatsapp us on 064 978 1122, or email within 14 days. Please have your online order number on hand so that we can promptly review and advise.

Returns must be in the original packaging and in the same condition as they were shipped from Imaginerium.

When is a refund not possible?
Where a product has been specially ordered for you, product has been damaged during installation or unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 24 hours of the order being placed.

Acceptance of Terms and Conditions
All persons accessing this Website will be bound by these Terms and Conditions as amended from time to time. Accessing this Website, you confirm that you have read, understood, and accepted these Terms and Conditions as well as any rules, guidelines, or privacy policy associated with this Website. Should you not agree to the Terms and Conditions of this Website, you are requested to leave this Website with immediate effect.

Copyright and Intellectual Property
All content on this Website is protected against unauthorised use under copyright and any and all intellectual property laws. Users to this Website may not sell, reproduce, publish, modify, display, distribute or otherwise, use the site material in any way for public or commercial purposes without the prior written consent of the Owner of this site. All rights are reserved to the fullest extent, in respect of the above.

User Obligations
By accessing this site, you are deemed a user, having accepted our Terms and Conditions, and shall always:

  1. Prevent infection by malicious software.
  2. Don’t damage or intercept data or information unless explicitly authorised to do so.
  3. Accept that changes/amendments to the Website and its content may happen from time to time and without notice and you accept such changes/amendments.
  4. Accept that this Website may provide links to third-party Websites for the convenience of our users. If you access these links, you may leave the Imaginerium Website. Therefore, any link you follow from this Website should be used with caution and at own risk. Under no circumstances will the Owner of this Website be held liable for the content and accuracy of third-party links.
  5. Understand and accept that you have been offered an opportunity to comment and engage on various pages on this Website and that such comment and engagement must always be respectful, lawful, fair, civil, and truthful and in no way infringe against the rights of another or any applicable law.
  6. Understand that other users will also comment and engage on various pages on this Website and that such comment and engagement is not the opinion of the Owner of this website, is not endorsed by the Owner of this Website and any comment and/or engagement that you reply upon for whatever reason, is done so at your sole discretion and risk.
  7. Accept that you are responsible for verifying and analysing information obtained from this Website.
  8. Provide information that is truthful and accurate.
  9. Be responsible for maintaining the confidentiality of your login details.
  10. Agree to grant to the Owner of this Website non-exclusive rights to use, display, reproduce, modify, adapt, publish, promote and/or translate any information submitted by way of comment, post or engaging on this Website by you but using reasonable care when displaying, reproducing, modifying, adapting, publishing, promoting or translating.
  11. Understand that the Owner of this Website has the right to refuse, delete, remove and/or block access to any information you provide, for any reason and without any notice.

Disclaimer and Limitation of Liability
No warranties, express or implied are made in respect of this Website, its contents, accuracy, reliability, completeness, or that it is free of malicious software. You, the user accepts full risk for the use of this Website, and at no time will the Owner of this Website, its employees, agents, and/or contractors be liable for any loss, injury, damage, cost, penalty, or claim of whatever nature resulting from the use of this Website whether direct or indirect. You agree to defend, indemnify and hold harmless the Owner of this Website, its employees, agents, and/or contractors from any and all losses, damages, costs, expenses, and claims of whatever nature.

Privacy Policy
Please take note of the data/information collected and our Privacy Policy.

Governing Law
The Terms and Conditions and the use of this Website will be governed by and construed in accordance with the laws of the Republic of South Africa and users hereby consent and submit to the exclusive jurisdiction of the South African courts to hear any dispute arising as a result of these Terms and Conditions and the user’s use of this Website.

If any part, term, or provision of these Terms and Conditions are held to be illegal or unenforceable, neither the validity nor enforceability of the remainder of the Terms and Conditions will be affected. All rights not expressly allowed are reserved. When purchasing any Imaginerium products and a product is advertised for free please note that this is only valid until stocks last (in-store & online)

We shall take all reasonable efforts to accurately reflect the description and availability of goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid.

Imaginerium 24 Month Manufacturer Warranty:                                                                 

If in the first 24 months of you (the original purchaser) having received your products, if you find that they have a manufacturing defect, you are entitled to return the products. 

At our sole discretion we will repair, replace, or refund you for the defective products at the purchase price that you paid (proof of purchase must be provided). We reserve the right to send the product for a technical assessment to determine what the cause of the defect is.

This warranty will apply to defects that occurred in the process of manufacturing the product and will not apply in the following instances:

What is covered: 

In the event your goods are deemed to have a manufacturing fault, and are within the warranty period, and depending on the damage, at our discretion Decorland will:

In the event that the product, material or colour is no longer available, an alternative solution will be provided.