Can I order online?
Yes you can, Imaginerium offers online shopping via its website, we deliver nationwide delivery absolutely free
What payment methods do you accept online?
We accept the following methods via our online store:
Is it safe to use my credit card online with Imaginerium?
Yes. We have taken every precaution to ensure your personal details are safe and secure with us. Our payment gateway Payfast uses a 256 bit encrypted SSL and adheres to best in class security protocols. All credit card payments are further authenticated via 3D Secure, to ensure your protection
I used EFT to pay for my order, how long will it take for my order to be processed?
We will process your order as soon as the funds clear in our bank account, depending on your bank this may take up to 3 working days. You will receive an email notification as soon as your payment has cleared and your order has been processed.
How long do online orders take to be delivered?
Online orders are delivered by our courier partner Amarex .
Online orders are delivered via our courier partner Amarex. Please take note that online orders for Ready Made Blinds will be delivered between 5 -7 working days from date of order, and Custom Made Blinds orders between 10 – 14 working days.
You will receive an SMS notification from Amarex on day of delivery.
Orders may be tracked online via the Amarex website.
Can I return an online order?
Yes. If you are not happy with your purchase you have up to 14 days to return it. please see our returns policy in our terms and conditions
- Please ensure you retain your original order confirmation email as well as all packaging and accessories to allow us to process the return in store. Our National Customer Service Team will then oversee the refund process.
- Orders may only be refunded to the Credit Card they were purchased on.
Can I order custom made blinds and shutters online?
Yes you can order custom made blinds online however we don’t currently offer the ability to order custom made shutters online but you can get hold of our call centre and we can arrange a call out and aquote
